AI Agents & Automation compared

AI customer service automation platform with AI agents for messaging, email, and voice, aimed at enterprise support teams.

Agent type

Customer service agent

Airtable (Omni + AI Agents)

Airtable

AI agents on the Airtable app platform: Omni configures Field Agents in natural language, and agents run automatically inside reco...

Agent type

Workflow automation, Autonomous agent

No-code builder

Yes

Autonomy level

Semi-autonomous

Audit logs / traceability

Yes

Amazon Bedrock AgentCore

AWS

AWS platform for deploying and operating production AI agents with any framework and any model, providing runtime, memory, identit...

Agent type

Enterprise suite, Agent framework

Audit logs / traceability

Yes

Automation Anywhere's Agentic Process Automation platform unifying goal-based AI agents, RPA, APIs and human expertise, with Mozar...

Agent type

Enterprise suite, Workflow automation, Autonomous agent

No-code builder

Yes

Autonomy level

Fully autonomous

Audit logs / traceability

Yes

Automation platform for GTM teams that sources leads with an agentic web scraper, qualifies them with AI, and enriches contact dat...

Agent type

Workflow automation, Browser agent

Beam AI

Beam AI

Self-learning AI agents for enterprise operations with 1,000+ prebuilt integrations and no-code agent building from existing SOPs.

Agent type

Autonomous agent, Workflow automation

No-code builder

Yes

Autonomy level

Fully autonomous

Integrations count

1,000 integrations

Botpress

Botpress

Developer-friendly platform for building and deploying AI agents and an AI-native helpdesk, combining a visual studio with a code-...

Agent type

Customer service agent, Agent framework

No-code builder

Yes

Audit logs / traceability

Yes

Browser-agent API and cloud platform that lets AI agents operate websites at scale, built on an open-source browser automation har...

Agent type

Browser agent, Agent framework

Cassidy

Cassidy AI

AI assistant and workflow automation platform trained on company knowledge, with agentic reasoning, no-code workflow creation, and...

Agent type

Workflow automation, Autonomous agent

No-code builder

Yes

ChatGPT Agent

OpenAI

Autonomous agent mode in ChatGPT that completes complex online tasks using a built-in virtual browser and tools, integrating the c...

Agent type

Autonomous agent, Browser agent

Autonomy level

Semi-autonomous

Cognigy

Cognigy (NiCE)

Enterprise conversational and agentic AI platform for customer service and contact centers, owned by NiCE following the acquisitio...

Agent type

Customer service agent, Enterprise suite

Comet

Perplexity

Perplexity's agentic AI browser with a built-in assistant that summarizes, shops, schedules, and researches directly in the browse...

Agent type

Browser agent

Open-source Python framework for multi-agent automation (Crews and Flows) with a managed cloud platform (AMP) for deploying, runni...

Agent type

Agent framework, Workflow automation

Autonomy level

Fully autonomous

Decagon

Decagon

Enterprise AI agents for customer support across voice, chat, and email, configured through natural-language Agent Operating Proce...

Agent type

Customer service agent

Audit logs / traceability

Yes

Platform for teams to create customizable, secure AI agents powered by leading LLMs and connected to company knowledge and tools;...

Agent type

Workflow automation

Audit logs / traceability

Yes

Ema

Ema

Universal AI employee platform that orchestrates a mesh of specialized agents via its Generative Workflow Engine and routes tasks...

Agent type

Enterprise suite, Autonomous agent

No-code builder

Yes

Audit logs / traceability

Yes

Fin

Intercom

Intercom's AI customer service agent that resolves support conversations across chat, email, voice, and social channels, priced pe...

Agent type

Customer service agent

Autonomy level

Semi-autonomous

Gemini Enterprise Agent Platform

Google Cloud

Google Cloud's platform (the evolution of Vertex AI, ex-Agentspace) to build, scale, govern, and optimize AI agents, with the low-...

Agent type

Enterprise suite, Agent framework

No-code builder

Yes

Audit logs / traceability

Yes

Genspark Super Agent

Genspark (MainFunc)

All-in-one AI workspace whose Super Agent autonomously researches topics and generates content, alongside AI Slides, AI Docs, and...

Agent type

Autonomous agent

Autonomy level

Fully autonomous

Glean Agents

Glean

Glean's platform for enterprise AI agents built on its permissions-aware enterprise knowledge graph with 100+ app connectors.

Agent type

Enterprise suite, Workflow automation

GDPR / EU hosting

EU option available

Integrations count

100 integrations

Canvas-based platform for building AI-powered workflows and agents with credit-based usage, scheduled background runs, and support...

Agent type

Workflow automation, Autonomous agent

No-code builder

Yes

Autonomy level

Semi-autonomous

IBM watsonx Orchestrate

IBM

IBM's AI agent orchestration platform for building and coordinating agents that automate HR, sales, procurement and support workfl...

Agent type

Enterprise suite, Workflow automation

No-code builder

Yes

Integrations count

700 integrations

Kore.ai

Kore.ai

Enterprise platform for building, scaling, and optimizing AI agents across digital and voice channels, including multi-agent orche...

Agent type

Customer service agent, Enterprise suite, Agent framework

No-code builder

Yes

LangGraph Platform / LangSmith

LangChain

LangChain's agent stack: LangGraph as low-level agent runtime and orchestration framework, plus LangSmith for observability, evalu...

Agent type

Agent framework

Lindy

Lindy

Platform for building AI agents ("Lindies") that handle email, meetings, sales, and support tasks with built-in approvals and brow...

Agent type

Autonomous agent, Customer service agent

Autonomy level

Human in the loop

Integrations count

100 integrations

Make (AI Agents)

Make (Celonis)

Visual no-code automation platform with AI agents that can be built directly on the workflow canvas and act on goals, prompts, and...

Agent type

Workflow automation, Autonomous agent

No-code builder

Yes

Autonomy level

Semi-autonomous

Integrations count

3,000 integrations

Manus

Butterfly Effect (Manus AI)

Autonomous general-purpose AI agent that plans and completes tasks in a sandboxed virtual computer with internet access; the offic...

Agent type

Autonomous agent

Autonomy level

Fully autonomous

Microsoft's platform for building and managing AI agents, connecting them to business data and publishing them across Microsoft 36...

Agent type

Enterprise suite, Workflow automation

No-code builder

Yes

Autonomy level

Fully autonomous

Integrations count

1,400 integrations

No-code AI agent builder with access to 200+ AI models via a service router, 1,000+ pre-built integrations, and deployment as web...

Agent type

Workflow automation, Autonomous agent

No-code builder

Yes

Integrations count

1,000 integrations

Audit logs / traceability

Yes

Notion AI Agents

Notion

Workspace AI agents inside Notion that complete multi-step tasks using context from Notion, connected apps, and the web, and can r...

Agent type

Autonomous agent, Workflow automation

Autonomy level

Semi-autonomous

Audit logs / traceability

Yes

Parloa

Parloa

AI Agent Management Platform for contact centers from German vendor Parloa, orchestrating the full AI agent lifecycle with enterpr...

Agent type

Customer service agent

GDPR / EU hosting

EU option available

Audit logs / traceability

Yes

Relay.app

Relay

AI workflow and agent builder focused on human-in-the-loop automation, with approval steps, a visual editor, and 200+ app connecto...

Agent type

Workflow automation

No-code builder

Yes

Autonomy level

Human in the loop

Integrations count

200 integrations

Relevance AI

Relevance AI

Platform for building a multi-agent AI workforce of specialist agents, aimed at go-to-market and operations teams, with governed a...

Agent type

Autonomous agent, Workflow automation

No-code builder

Yes

Autonomy level

Semi-autonomous

Integrations count

2,000 integrations

AI agents on the Retool platform that are billed by working time, use your choice of LLM, and can link MCP servers or other agents...

Agent type

Autonomous agent, Workflow automation

Audit logs / traceability

Yes

SAP's agent development environment for building and managing the full lifecycle of AI agents, applications and workflows grounded...

Agent type

Enterprise suite, Workflow automation

No-code builder

Yes

Salesforce's digital-labor platform for building and deploying AI agents on CRM data, billed via Flex Credits and per-conversation...

Agent type

Enterprise suite, Customer service agent, Workflow automation

No-code builder

Yes

AI agents on the ServiceNow AI Platform that take autonomous actions across IT, customer service and HR workflows, coordinated by...

Agent type

Enterprise suite, Customer service agent, Workflow automation

No-code builder

Yes

Autonomy level

Fully autonomous

Sierra

Sierra

Enterprise AI agent platform for customer experience that deploys branded agents across chat, SMS, WhatsApp, email, voice, and Cha...

Agent type

Customer service agent

No-code builder

Yes

Stack AI

StackAI

Enterprise-oriented drag-and-drop no-code platform for building AI agents and workflows, with compliance certifications and on-pre...

Agent type

Workflow automation, Enterprise suite

No-code builder

Yes

Tray.ai (Merlin Agent Builder)

Tray.ai

No-code agent builder on the Tray.ai iPaaS that combines knowledge, tools, and reasoning with guardrails, approval workflows, and...

Agent type

Workflow automation, Enterprise suite

No-code builder

Yes

Autonomy level

Human in the loop

Integrations count

700 integrations

UiPath Agentic Automation

UiPath

UiPath's agentic automation platform combining AI agents, RPA robots and people, orchestrated by Maestro across long-running enter...

Agent type

Enterprise suite, Workflow automation

No-code builder

Yes

Audit logs / traceability

Yes

Voiceflow

Voiceflow

Platform to build, launch, and scale AI chat and voice agents for customer experience, with visual workflow design, LLM-powered ev...

Agent type

Customer service agent, Agent framework

Workato (Agentic / Genies)

Workato

Enterprise iPaaS with an agentic AI layer: pre-built Genies, Agent Studio, and Agent Orchestration built on Workato's Enterprise M...

Agent type

Enterprise suite, Workflow automation, Autonomous agent

Autonomy level

Fully autonomous

AI agents built on the Zapier automation platform that connect to company knowledge and take action across more than 9,000 integra...

Agent type

Workflow automation, Autonomous agent

Autonomy level

Semi-autonomous

Integrations count

9,000 integrations

Audit logs / traceability

Yes

Source-available workflow automation platform for technical teams that combines a visual editor with code and supports building mu...

Agent type

Workflow automation, Agent framework

GDPR / EU hosting

EU hosting

Integrations count

500 integrations