Otter.ai is an AI meeting assistant that joins or records calls in Zoom, Google Meet and Microsoft Teams to produce live transcripts, automated summaries, action items and a searchable AI Chat over your meeting history. It's built for professionals, sales and customer-success teams and businesses that want automatic meeting notes without a human note-taker, and it runs on a freemium subscription model with a genuinely free Basic plan (300 transcription minutes/month) alongside paid Pro, Business and Enterprise tiers.
Who builds it
Otter.ai is built by Otter.ai, Inc. The core workflow: connect your calendar or invite the Otter bot into a meeting (or record directly via the mobile/desktop app), and Otter live-transcribes the conversation with speaker identification, then automatically generates a summary, outline and action items, and lets you query the transcript afterward through Otter AI Chat.
Core features
- Real-time transcription with automatic speaker identification, integrated directly with Zoom, Google Meet and Microsoft Teams
- Otter AI Chat: ask questions, get summaries, and draft follow-ups by chatting within a single meeting or across your whole meeting history
- Automated meeting summaries, outlines and action-item extraction, with "advanced meeting templates" available on Pro and above
- Multi-language transcription covering English, Spanish, French, German, Japanese and Chinese (Simplified), with German and Chinese still labeled beta by Otter's own help center
- Business-tool integrations including Salesforce, HubSpot and Zapier (Pro and above), plus Slack, Notion, Asana, Google Drive and Google Calendar
- A public API and Workspace Webhooks for Enterprise workspaces, so meeting data can be piped into downstream tools and CRMs
Pricing
- Basic: free forever — 300 transcription minutes/month, 30-minute cap per conversation, 3 lifetime audio/video file imports, up to 5 workspace members, and the 25 most recent conversations retained
- Pro: $8.33/user/month billed annually ($16.99/month billed monthly) — 1,200 in-app recording minutes/month, up to 90 minutes per meeting, 10 monthly file imports, unlimited storage, advanced templates
- Business: $19.99/user/month billed annually ($30/month billed monthly), labeled Otter's "Best Value" plan — unlimited meetings and recordings, up to 4 hours per meeting, unlimited file imports, ability to join 3 concurrent meetings, custom AI workflows, admin activity logs and usage analytics
- Enterprise: custom pricing, requires a sales demo — everything in Business plus SSO, SCIM, domain capture, an optional HIPAA compliance add-on, the public API and Workspace Webhooks, and custom CRM/dialer integrations
Who it's for
Individuals and small teams whose meeting volume fits inside 300 free minutes a month can run comfortably on Basic; people with frequent or longer meetings who hit the free plan's caps are the natural audience for Pro's higher recording limits and unlimited storage. Sales and customer-success organizations that want CRM sync, near-unlimited usage and admin controls should look at Business, while enterprises with compliance, security or API/integration requirements need Enterprise.