Shortwave Labs · Tools

Shortwave

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At a glance

Price
from 30 $/mo
Vendor
Shortwave Labs

Specifications & properties

Key decision factors

Pricing model
Paid 1
Product focus
  • Email assistant
1
Training on user data
No training on user data 1
Data retention control
Yes 1

Pricing

Price from
30 $/mo 1
Free tier
No 1

Integration

CRM/PM integrations
  • Salesforce
  • HubSpot
1
Report data / suggest a correction

Metrics vs. the category

Transcription languages
n/a

AI-native email client with an AI assistant for autocomplete, summaries, attachment analysis, AI search and MCP-based integrations; paid plans from $30 per seat/month (Business) with a 14-day trial.

Profile

Shortwave is an AI-native email client that builds AI autocomplete, summaries, attachment analysis, AI-powered search and MCP-based integrations directly into the inbox rather than bolting an assistant onto Gmail or Outlook. It is aimed at professionals and teams who want AI woven into every part of composing, reading and organizing email. Shortwave is a paid-only product with no permanent free tier, starting at $30 per seat/month for the Business plan, with Premier at $45 and Max at $120 per seat/month for more advanced features, backed by a 14-day free trial.

Who builds it

Shortwave is developed by the Shortwave team as a dedicated AI-native email client. Rather than layering an AI panel onto an existing inbox, Shortwave rebuilds the email experience itself around AI features, which is the core distinction from browser-extension style AI email tools.

Core features

  • AI autocomplete for drafting emails faster inside the client.
  • Summaries and attachment analysis, condensing complex threads and documents into digestible context.
  • AI-powered search across the inbox.
  • MCP-based integrations, letting external tools and models connect to Shortwave.
  • Automatic CRM logging by BCC-adding recipients to log emails in Salesforce and HubSpot.
  • Self-service account and data deletion at any time.

Who it is for

Shortwave fits professionals and teams ready to fully switch their email client for a premium, AI-native experience, particularly those already using Salesforce or HubSpot who want emails logged into CRM automatically. Its pricing, starting well above many competitors, positions it for buyers who prioritize a polished, AI-first workflow over the lowest cost.

Data and privacy

Shortwave states that your data will never be used to train third-party LLMs, and that you can delete your account and all associated data at any time. The company does not publish a specific EU-hosting guarantee, so DACH teams with strict DSGVO data-residency requirements should confirm hosting region and processing terms directly with Shortwave before rollout.

Bottom line

Shortwave suits professionals and teams who want a premium, fully AI-native email client with automatic CRM logging and a clear "never used to train third-party LLMs" privacy stance, at a higher price point than most inbox-layer competitors. With no permanent free tier, evaluating it means using the 14-day trial before committing to the $30-per-seat starting price.

Frequently asked questions

What does Shortwave cost?

Shortwave is priced per seat per month with three tiers: Business at $30, Premier at $45, and Max at $120 per seat/month, with higher tiers unlocking more advanced AI and integration features.

Is Shortwave free?

No, Shortwave has no permanently free tier. It offers a 14-day free trial so you can test the AI-native inbox before committing to a paid plan starting at $30 per seat/month.

Is Shortwave DSGVO-friendly, and where is data hosted?

Shortwave states that your data will never be used to train third-party LLMs and that you can delete your account and all associated data at any time. It does not publish a specific EU-hosting guarantee, though, so DACH teams with strict DSGVO data-residency requirements should confirm hosting region and a data processing agreement directly with Shortwave.

Which integrations does Shortwave support?

Shortwave can automatically BCC recipients to log emails into CRMs like HubSpot and Salesforce, and it supports MCP-based integrations that let external AI models and tools connect to your inbox.

Shortwave vs. Superhuman — which should I pick?

Both are premium AI-native email clients built to replace Gmail or Outlook rather than sit as an add-on. Shortwave starts at $30 per seat/month and emphasizes AI search, attachment analysis, MCP integrations and automatic CRM logging into Salesforce and HubSpot. Superhuman Mail starts at $25 per month and emphasizes speed features like Instant Reply and Auto Summarize. The better fit depends on whether CRM logging and MCP connectivity or raw inbox speed matters more to your workflow; compare both vendors' current pricing pages for the exact feature split.